Customer Support

How can I create an account?

You can create an account here: Click Here

What about Shipping Options and Services?

  • We only use FedEx

  • Our packaged in-stock orders are generally shipped withing 24hrs of receipt.

  • Ground $20
  • Priority, 2nd Day $30-40
  • Priority Overnight* $40-70
  • International $100-150
* Not all destinations are allowed Overnight Priority Delivery via FedEx.

Can I buy in bulk?

We are here to help with any information you may have, including free estimates. For bulk quotes, we have an online request form for your convenience.

Request Bulk Quotation needs e-form

For stock reagent orders you may submit them by either email, fax, or mail.
Tel : 866-883-6992 / 541-515-6560
Fax : 541-844-1835
Email : orders@setarehbiotech.com

1. Contract Terms and Acceptance

All quotes, sales and shipments are subject to the terms and conditions contained herein and may be referred to as the Contract between us and the buyer for the purchase and sale of products and services. This Contract is created with you upon acceptance of your order (via sending a confirmation or by shipping the product requested). The Contract represents the entire agreement between you and Setareh Biotech LLC regarding the products and services we provide to you under it, and supersedes any previous agreements between us (whether written or oral). Any of your additional or different terms and conditions that you may provide to us, are material alternations and we do not accept them. If you submit a purchase order, whether or not in response to a quotation, you are deemed to have accepted and agree to the Contract, to the exclusion of any other terms and conditions appearing in or referenced in your purchase order. No variation of these terms will be binding upon the seller unless agreed to in writing and signed by an authorized representative of Setareh Biotech, LLC.

2. Changes to Terms

Orders may be changed or amended only by written agreement signed by both parties, setting forth the particular changes to be made and the effect, if any, of such changes on the price and time of delivery. You may not cancel this order unless such cancellation is expressly agreed to in writing by Setareh Biotech. In such event, we will advise you of the total charge for such cancellation, and you agree to pay such charges, including, but not limited to, storage and shipment costs, costs of producing non-standard materials, costs of purchasing non-returnable materials, cancellation costs imposed on us by its suppliers, and any other cost resulting from cancellation of this order by Buyer which is permitted by us. We reserve the right to change these Terms at any time. Any changes made to these Terms will not apply to the Contract between us for any order we receive before the changes are made.

3. Orders, Delivery and Delays

All sales are FCA (FOB) Setareh Biotech's shipping point unless otherwise noted. If Shipping and Handling Charges are quoted or invoiced, they will include charges in addition to hazardous freight costs (if required). Delivery of the goods to the carrier at our shipping point shall constitute delivery to Buyer and Buyer shall bear all risk of loss or damage in transit. If any product is lost or damaged while it is being transported, we will try to help you deal with the issue with the carrier. We do not clear products for import into your country. Doing so is your responsibility. The general method of shipment for each item is listed in our Shipping Section on the website. However, Setareh Biotech reserves the right, at our discretion, to determine the exact method of shipment as some items are time and temperature dependent. We will try to meet the delivery dates specified in your order, depending on availability and any lead times that may apply. In the event that we need to make a delivery in installments, all such installments will be separately invoiced and paid for when due per invoice, without regard to subsequent deliveries. Delay in delivery of any installment shall not relieve Buyer of their obligations to accept remaining deliveries. Once you have placed your order, you cannot cancel it. If delaying the date of delivery would be helpful, please contact Customer Services to see if we can reschedule your delivery. Setareh Biotech shall not be liable for any loss, damage or penalty as a result of any delay in or failure to manufacture, deliver or otherwise perform hereunder due to any cause beyond our reasonable control, including, without limitation, unsuccessful reactions, act of

Buyer, embargo or other governmental act, fire, explosion, accident, theft, vandalism, riot, acts of war, strikes or other labor difficulties, lightning, flood, windstorm or other acts of God, delay in transportation, or inability to obtain necessary labor, fuel, materials, supplies or power at current prices.

4. Allocation, Inspection and Custom Orders

We want all our products to arrive in good condition. You shall inspect the goods and notify Setareh Biotech if any products are damaged or defective on delivery, or correct any shortage. You must contact use within 5 days from the day you receive the products if you wish to return it. Shipping charges will not be credited. We will give you instructions on returning the products and on replacements. If you do not contact us within this five-day period, the products will be deemed accepted by you. All product returns must be approved by us prior to the return of goods. A restocking charge of 20% or $20 (whichever is greater) shall be charged on returns that are not the result of our error. Custom products that we make in accordance with your specifications can only be returned if the custom products do not conform to the given specifications. In that case, we will, either replace the custom products or issue a refund to you equivalent to the price you paid for the custom products.

5. Payment

Terms of sale are net 30 days of date of invoice, unless otherwise stated. Each order is a separate transaction. If the financial condition of Buyer results in the insecurity of Setareh Biotech, we may, without notice to you, delay or postpone the delivery of the products; and we, are authorized to change the terms of payment to payment in full or in part in advance of shipment of the entire undelivered balance of said products. In the event of default by you in the payment of the purchase price or otherwise, of this or any other order, Setareh Biotech, at its option, may defer delivery, cancel this Contract, or sell any undelivered products on hand for the account of Buyer and apply such proceeds as a credit, without set- off or deduction of any kind, against the contract purchase price, and you agree to pay the balance then due to Setareh Biotech on demand. You agree to pay all costs, including, but not limited to, reasonable attorney and accounting fees and other expenses of collection resulting from any default by Buyer in any of the terms hereof.

6. Price of Goods and Price Changes

The price of the product is displayed in our quotation to you. If we do not provide you with a quotation, the price will be the list price on the web the date we receive your order. Prices are subject to change without notice, so please contact us for current prices if you require this information prior to placing your order. In case there is a price discrepancy, we reserve the right to cancel the web order and notify you of the current price. Our prices do not include any taxes (including VAT), duties, levies or other government fees that may apply to your order. If they apply, it will be your responsibility to pay them. All standard shipping and freight charges, if you wish to use our carrier, will be added to your invoice. For details of our shipping policy, please contact Customer Services. We guarantee our written US Domestic quotations for 90 days.

7. Product Use and Restriction

All products are for RESEARCH USE ONLY, and not for human or animal, therapeutic use. They may not be on the Toxic Substances Control Act (TSCA) inventory. You assume responsibility to assure that the products purchased from Setareh Biotech are approved for use under TSCA, if applicable .You must use our products in accordance with standard

instructions. We do not submit our products for regulatory review by any government body or other organization, nor do we validate them for clinical use, for safety and effectiveness, or for any other specific use including such as in vitro diagnostic purposes, in foods, drugs, medical devices or for commercial purposes. It is solely your responsibility to make sure the products are suitable for your particular use. You are responsible for making sure that the way you use our products complies with applicable laws. You must obtain all necessary approvals, intellectual property rights, licenses and permissions you may need. If the product the Buyer purchased from Setareh Biotech is to be repackaged, relabeled or used as starting material or components of other products, you will verify Setareh Biotech's assay of the products. Buyer further warrants to Setareh Biotech that any material produced with products from us shall not be adulterated or misbranded within the meaning of the Federal Food, Drug and Cosmetic Act and shall not be materials which may not, under Sections 404, 505, or 512 of the Act, be introduced into interstate commerce.

8. Warranties / Liabilities

We warrant that each product will meet its specifications stated in our published catalogs. This warranty lasts from the time we deliver the product until the expiration date listed on our Product Certificate, but only as long as the product was stored according to the Certificates' storage code. Buyer represents and warrants that it shall use all products ordered herein in accordance with the Product Use Section above, and that any such use of products will not violate any law or regulation. Buyer agrees to indemnify and hold harmless Setareh Biotech, its employees, agents, successors, officers, and assigns, from and against any suits, losses, claims, demands, liabilities, costs and expenses (including attorney and accounting fees) that we may sustain or incur as a result of any claim against us based upon negligence, breach of warranty, strict liability in tort, contract, or any other theory of law brought by Buyer, its officers, agents, employees, successors or assigns, by Buyer's customers, by end users, by auxiliary personnel (such as freight handlers, etc.) or by other third parties, arising out of, directly or indirectly, the use of our products, or by reason of Buyer's failure to perform its obligations contained herein. All claims must be brought within one (1) year of shipment, regardless of their nature.

9. Custom Products

When we manufacture a custom product for you, we may discover that the design process will not work or is otherwise impractical for us to proceed. If this happens, we will notify you as soon as possible and you will not be obligated to pay any expenses incurred by us. By submitting a Custom order, you agree that you have provided us with all information that you are aware of regarding any biological and chemical hazards associated with the exposure to the product. Also, you agree that you have the right to have manufactured the product that you requested us to make.

10. Export

Setareh Biotech's products are subject to US export laws, rules, treaties, regulations, and international agreements. Buyers assume the responsibility of abiding by the US export laws, rules, treaties, regulations, and international agreements along with applicable foreign laws when transferring, selling, importing, exporting, re-exporting, deemed exporting, diverting, or otherwise disposing of such products.

11. Patent disclaimer

Setareh Biotech does not warrant that the use or sale of our products will not infringe on the claims of any United States or other patents covering the product itself or the use thereof in combination with other products.

12. Returns

Products shall not be returned for credit except with Setareh Biotech's permission, and then only in compliance with our return shipment instructions. Certain items may not be returned for credit. These items include: diagnostic reagents, refrigerated or frozen products; reagents and standards which have passed their expiration dates; custom products or special orders; products missing labels. Any returned items may be subject to a 25% processing fee as noted in paragraph 4 above.

13. Technical Assistance

At Buyer's request, Setareh Biotech may furnish technical assistance and information with respect to our products. Setareh Biotech makes no warranties of merchantability or fitness for any specific purpose with respect to technical assistance. Any suggestions by us regarding use or application of the product shall not be construed as a warranty.

14. Governing Law

We certify that to the best of our knowledge our products are produced in compliance with applicable requirements of the Fair Labor Standards Act, as amended, and the OSHSA Act of 1970. All disputes as to the legality, interpretation, application, or performance of this order or any of its terms and conditions shall be governed by the laws of the State of Oregon including its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to the Contract.

15. Misc

We will not be liable for failing to perform our obligations under the Contract to the extent caused by circumstances beyond our control. In certain situations, we may use our reasonable judgment and apportion products when available for delivery fairly among our customers. Our failure to strictly enforce any term or condition of this order or to exercise any right arising hereunder shall not constitute a waiver of our right to strictly enforce such terms or conditions or exercise such right thereafter. Any waiver of a default by you shall be in writing and shall not operate as a waiver of any other default or of the same default thereafter. If any provision of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected or impaired thereby.

Setareh Biotech PRIVACY POLICY

Setareh Biotech (the “Company”) is committed to maintaining robust privacy protections for its users.  Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.   For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at [Company URL] [or through our mobile application]. in which users can [description of service].  The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service. By accepting our Privacy Policy and Terms of Use (found here: [insert link to Terms and Conditions]), you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect “Non-Personal Information” and “Personal Information.”  Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks.  Personal Information includes only your email, which you submit to us through the registration process at the Site.

Information collected via Technology

To activate the Service you do not need to submit any Personal Information other than your email address.  To use the Service thereafter, you do not need to submit further Personal Information.  However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you.  We track this information using cookies, or small text files which include an anonymous unique identifier.  Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive.  Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis.

The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

Information you provide us by registering for an account

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile.  You can create a profile by registering with the Service and entering your email address, and creating a user name and a password.  By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.

2. HOW WE USE AND SHARE INFORMATION

Personal Information:

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us.  Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy. In general, the Personal Information you provide to us is used to help us communicate with you.  For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customize the user experience.  We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site.  This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred.  You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy.  If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices.  We suggest that you check the Site periodically if you are concerned about how your information is used.

3. HOW WE PROTECT INFORMATION

We implement security measures designed to protect your information from unauthorized access.  Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. To further protect your password, it's also recommended you use a unique password for this website. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology.  However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.  By using our Service or website, you acknowledge that you understand and agree to assume these risks.

4. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes.  When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail.  You can also indicate that you do not wish to receive marketing communications from us in the “Settings” section of the Site.  Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

5. LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications.  However, we are not responsible for the privacy practices employed by those websites or the information or content they contain.  This Privacy Policy applies solely to information collected by us through the Site and the Service.  Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service.  To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application.  We encourage our users to read the privacy statements of other websites before proceeding to use them.

6. CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this policy and our Terms of Service at any time.  We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.  Significant changes will go into effect 30 days following such notification.  Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

7. CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@setarehbiotech.com.

Last Updated: This Privacy Policy was last updated on 03.01.2016.

Address & Contact Information

710 Commercial St. Suite 2
Eugene, OR 97402

Phone: 866-883-6992

Fax: 541-844-1835

info@setarehbiotech.com


Order Information

orders@setarehbiotech.com

Tech Support

support@setarehbiotech.com

Business Hours

Mon - Fri: 9am to 5pm PST